Where can I buy DarcyFae products?

Buy Now – DarcyFae.com.

 

DarcyFae.com is a quick & easy source for purchasing DarcyFae rugs, furniture, lighting, home accessories, and Solea kitchen and bath fixtures. Simply browse our site using the product category menus or the Search function to find the piece(s) you interested in reviewing and purchasing. If this product is In Stock, you will see a bright red Buy Now button. When you click Buy Now, you’ll see a list of DarcyFae retail partners who carry this exact DarcyFae product. Click on the retailer of your choice to be directed to the DarcyFae product page where you have the option of completing your purchase.

 

If you don’t see a Buy Now button on a product page, search for the product online or direct from the websites of our DarcyFae retail partners.

 

DarcyFae fine rug and home furnishing as well as other select home furnishing brands are also available at DarcyFae retail showroom locations.

How do I exchange a DarcyFae product?

DarcyFae Returns

At DarcyFae we stand behind all of products, but from time to time some situations are beyond our control and yours. Here are guidelines for returning our product:

 

• For all online purchases made through an online vendor / retailer please contact the specific vendor / retailer to have them issue a return.

 

When ordering a DarcyFae product online through an online retailer all refunds, exchanges, returns, discounts and cancellations need to be made directly with the retailer. We do not provide extended warranties for our products. Returns and exchanges are made based on the policy of the retailer where our product was purchased We recommend that you contact the retailer of purchase directly for more information. If you’re unsure about where you have purchased from, please contact our team here.

 

Some items may be final. Check with the retailer on the specific terms of such purchases.

 

30 Day Return on products purchased directly from a DarcyFae store location or on DarcyFae.com using a DarcyFae Dealer Account:

 

• For all DarcyFae in-store purchases please contact the DarcyFae Retail Store – here or Contact Customer Service here

• For Dealer / Designer returns please check our Return Policy in Dealer and Designer FAQ’s.

 

How do I exchange a damaged DarcyFae product?

To exchange a DarcyFae product that was damaged during shipping please contact the retailer where you purchased the item to arrange for an exchange. To ensure a quick resolution please provide your retailer with proof of purchase (invoice), purchase order, tracking number and photos if applicable. Please contact your retailer directly to learn more about their specific return policy.

How do I exchange a DarcyFae product after the retailer’s return policy has expired?

We do not have an extended warranty program, however we do understand that on occasion certain special circumstances call for further consideration. To contact DarcyFae regarding exchanging an item after the retailer’s return policy has expired, please use the form located in the Contact Us section of our website. Provide us with complete details on your purchase and the specific reason you are requesting an exchange. All inquiries will be handled on a case by case basis. We cannot honor all exchange requests after the retailer’s exchange policy has expired.

Do DarcyFae products come with an extended warranty?

We do not offer an extended warranty on DarcyFae products. If you have a special circumstance pertaining to a DarcyFae product that you would like to contact us about please use the  form in the Contact Us section of our website and provide us with complete details on your purchase and the specific reason for your inquiry.

Where is my order?

The fastest, most efficient way to track down your DarcyFae product is to contact the retailer directly, providing them with your purchase order number and/or tracking number.

I received the wrong item, color, size; what do I do?

If there was an error made with the DarcyFae product delivered to you please contact the retailer immediately. DarcyFae retail partners typically have a 30 day exchange policy. Therefore, you need to thoroughly inspect your product as soon as it is delivered to ensure that any issues can be quickly resolved. Contact your retailer directly to learn more about the terms and conditions of their exchange policy.

Parts to my DarcyFae product are missing; what do I do?

Contact the retailer where you purchased your DarcyFae product immediately if any parts are missing or damaged. Provide the retailer with your purchase order number and/or tracking number to help them resolve your issue quickly and efficiently.

How do I get replacement parts for my DarcyFae product?

To get replacement parts for your DarcyFae product please contact the retailer where you purchased this item. Provide them with as much information as possible regarding the SKU number, size, color and any other pertinent information about this product. Please note that most replacement part requests need to be made directly and within the specified time period and conditions of their exchange policy.

Can I buy replacement parts from DarcyFae?

We do not sell replacement parts for our products. Please contact the retailer where you purchased your DarcyFae product if you need replacement parts.

How can I get more information about a DarcyFae product?

Use the form in the Contact Us section of our website to get more information about any DarcyFae product. Provide us with as much detail about the product as possible (name of product, SKU#, color), along with your specific question and a DarcyFae customer service representative will get back to you shortly with the information you need.

What type of products are not sold by DarcyFae?

• Wall to wall carpeting

• Replacement parts

• Rug and furniture cleaning products

• Fabrics/swatches used on our products

• Lamp shades

• Seat cushions

• Replacement chair covers

• Cleaning Services